Privacy Policy
Last Updated: September 16, 2026
At Spark Technology, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products or services, or contact our support team.
By using our website, you agree to the practices described in this Privacy Policy.
1. About Spark Technology
Spark Technology is a digital services and technology solutions provider offering services including:
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Digital Signature Certificates (DSC)
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DSC Renewal Services
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PDF Signing Solutions
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E-Signing Solutions
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DGFT Digital Signature Certificates
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Foreign DSC Services
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USB Crypto Tokens
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Digital and Electronic Products
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Tender & GeM Support
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Technical Support and Help Desk Services
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Related digital services and solutions
Our website is intended to provide information, products, services, technical assistance, and customer support to our users and clients.
2. Information We Collect
Depending on the services or products you use, we may collect certain information such as:
Personal Information
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Full name
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Mobile number
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Email address
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Billing and delivery address
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Company/organization details
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GST details, where applicable
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Information required for DSC application or renewal
DSC-Related Information
When you apply for or renew a Digital Signature Certificate through our services, certain information and documents may be required for verification and processing.
This may include information such as:
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Identity and address details
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PAN-related information
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Aadhaar-related information where legally and operationally required
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Organization details
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Supporting documents
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Applicant photographs or verification information
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Other information required by the relevant Certifying Authority or applicable regulations
We use such information only for legitimate purposes related to the requested service and applicable verification requirements.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Approximate website usage information
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Date and time of visits
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Referral information
This information may be used to improve website performance, security, functionality, and user experience.
4. How We Use Your Information
We may use the information collected from you for purposes including:
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Processing product and service orders
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Processing DSC applications and renewals
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Providing customer support
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Communicating with you regarding your order or service
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Verifying information and documents
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Delivering products or services
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Processing payments through applicable payment providers
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Providing technical assistance
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Responding to enquiries and support requests
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Sending important service-related communications
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Improving our website, products, and services
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Preventing fraud, misuse, and unauthorized activity
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Complying with applicable laws and regulatory requirements
We do not use personal information for purposes unrelated to the services provided without a lawful basis or appropriate consent where required.
5. Digital Signature Certificate (DSC) Information
DSC applications may require sensitive identification and verification documents.
Spark Technology takes reasonable measures to protect information submitted for DSC processing. Such information may be shared with or submitted to the relevant Certifying Authority, Registration Authority, verification system, or other authorized service provider where necessary to process the requested DSC service.
The issuance of a Digital Signature Certificate is subject to the applicable procedures, verification requirements, and policies of the concerned Certifying Authority.
6. Documents Submitted by Customers
Customers may be required to submit documents for identity verification, address verification, business verification, or DSC processing.
Customers should ensure that the documents and information submitted to Spark Technology are accurate and belong to the applicant or authorized organization.
We take reasonable steps to restrict unauthorized access to documents submitted through our website or service channels.
7. Payment Information
Payments made through our website may be processed using third-party payment gateways or payment service providers.
Spark Technology generally does not need to store your complete debit card, credit card, banking password, UPI PIN, or other confidential payment credentials.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Never share your UPI PIN, banking password, OTP, or card PIN with Spark Technology personnel.
8. Cookies
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may help us:
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Remember user preferences
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Understand website usage
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Improve website performance
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Maintain security
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Analyze website traffic
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Provide relevant website functionality
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
9. Third-Party Services
Our website may use third-party services such as:
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Payment gateways
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Shipping and delivery providers
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Analytics services
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Website hosting providers
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Communication services
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Customer-support tools
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Government or regulatory portals
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Certifying Authorities and DSC-related platforms
These third parties may process information as necessary to provide their respective services and may have their own privacy policies.
10. Information Sharing
We do not sell or rent your personal information to third parties.
Information may be shared when reasonably necessary for:
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Processing your requested service
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DSC issuance or renewal
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Product delivery
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Payment processing
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Customer support
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Legal or regulatory compliance
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Preventing fraud or unauthorized activity
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Protecting our website, business, customers, or legal rights
Where information is shared with a service provider, we seek to limit the information shared to what is reasonably necessary for the relevant purpose.
11. Data Security
Spark Technology takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take appropriate precautions, including keeping passwords, OTPs, DSC PINs, and other confidential credentials secure.
12. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including:
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Providing requested services
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Maintaining transaction and business records
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Meeting legal and regulatory requirements
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Resolving disputes
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Preventing fraud or misuse
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Maintaining appropriate service records
The retention period may vary depending on the type of information and the applicable legal or regulatory requirements.
13. Children's Privacy
Our website and services are not intentionally directed toward children.
We do not knowingly collect personal information from children without appropriate authorization where such authorization is required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
14. Links to Other Websites
Our website may contain links to third-party websites, government portals, Certifying Authority websites, payment providers, or other external resources.
Spark Technology is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any external website before submitting personal information.
15. Your Responsibilities
You are responsible for ensuring that the information and documents provided to Spark Technology are accurate and authorized for submission.
You should not share confidential credentials such as:
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DSC PIN/password
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OTP
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UPI PIN
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Banking password
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Card PIN
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Login passwords
with anyone claiming to represent Spark Technology unless you have independently verified the request and it is necessary and authorized.
16. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
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Request information about the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of information where legally permissible
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Withdraw consent where processing is based on consent
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Raise questions or concerns about our handling of personal information
Some information may need to be retained where required by law, regulation, contractual obligations, or legitimate business requirements.
To exercise applicable rights or raise a privacy concern, please contact us using the details below.
17. Changes to This Privacy Policy
Spark Technology may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised "Last Updated" date.
We encourage users to periodically review this page for the latest information.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Spark Technology
Address: P-90, R.R. Road, Bansdroni, Kolkata – 700096, West Bengal, India
Phone: 8442855772 / 9681033535
Email: support@sparktechnology.info
Website: sparktechnology.info
Privacy Commitment
At Spark Technology, we aim to handle customer information responsibly and transparently. We are committed to taking reasonable steps to protect the information entrusted to us while providing reliable DSC, e-signing, digital services, electronic products, and technical support solutions.
Your privacy and trust matter to us.